Define my research question and study population

What is known? What is not known? What are the aims?

• Known:
  Metropolitan University of London offer catering facilities for students.

• Not known:
  How satisfied students are? (particularly foreign students)
  If they are not satisfied, what are their expectations?

• Aims:
  How satisfied students are?
  How can be improved the catering service?

Wich question connects with wich aim?

Writing the background

Metropolitan University of London, according to their web site, has about 34,000 students. About 8,000 are foreign students from 147 countries and it is generally thought that their number will increase. Most of the students spend more than three hours in the University and they can benefit of a large panel of facilities that London Met provides. One of them is the catering service. We have noticed that some students don’t use the on-site canteen facilities and in term to attract them we thought that can be beneficial to know how satisfied are students who have been using this service and if they would have higher expectation, what could be improved.

The purpose of this research is to investigate how often students use the catering facilities and how satisfied are they. Another aim is to discover the student’s expectations to deduce what aspects of improvement the canteen need to focus on.